Terms & Conditions

Last updated: 15/04/2026

1. About Us

This website is operated by Happy Ham (“we”, “us”, “our”). Our website address is: https://www.happyham.co.uk

If you need to contact us, you can reach us at:

2. Use of Our Website

By accessing or using our website, you agree to follow these Terms & Conditions. You must not use our website for any unlawful or harmful purpose.

We may update these terms from time to time. Continued use of the website means you accept any changes.

3. Products & Personalisation

We offer personalised and handmade products. Please ensure all personalisation details (names, colours, sizes, etc.) are correct at checkout. We cannot refund personalised items unless they are faulty.

Colours may vary slightly due to screen settings.

4. Orders & Payments

When you place an order, you will receive an email confirmation. This does not guarantee acceptance — we reserve the right to cancel or refuse an order (e.g., incorrect pricing, stock issues).

Payments are processed securely through trusted third‑party providers. We do not store your full payment details.

5. Shipping

Shipping times and costs are outlined in our Shipping Policy. Processing times are separate from delivery times.

Once an order has been dispatched, responsibility for delivery passes to the courier.

6. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours with photos so we can resolve the issue quickly.

We will repair, replace, or refund the item in accordance with UK consumer rights.

7. Intellectual Property

All content on this website — including images, designs, logos, text, and graphics — is owned by Happy Ham and protected by copyright laws.

You may not copy, reproduce, or use our content without permission.

8. Limitation of Liability

We are not responsible for:

delays caused by couriers,
incorrect personalisation details provided by the customer,
losses caused by misuse of our products,
website downtime or technical issues.

Nothing in these terms limits your statutory rights under UK law.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your data.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact:

HappyHam Email: happyham@outlook.com

Website: https://www.happyham.co.uk